Frequently Asked Questions

To make a booking, please choose your pub from the collection and follow the links to make a booking.

If you have not received your booking confirmation as of yet, please do contact the Premium Country Pub location you have booked for to confirm your booking.

All pubs in the Premium County pub collection will always try and ensure they are able to accommodate walk ins, however to guarantee a table- we would recommend making a booking online prior to visiting. 

The Pubs in the Premium Country Pub collection do offer different takeaway and delivery options. 

We advise our guests, wherever possible, to pay by card or contactless methods. We accept contactless card payments up to £100, Apple Pay and Google Pay.

If you have a complaint, enquiry or compliment for a Premium Country Pub you've visited, please visit the web page for the restaurant you visited and click contact us at the bottom of the page

Please visit the pubs websites and look through the pubs FAQs which will hopefully answer your question. 

Please visit the pubs website page and call them directly using the details on their website pubs don't have their own email addresses, so if you'd like to talk to the manager, please call them directly using the details on each website.

Yes, you can find us on social media via Facebook, Twitter and Instagram. See the bottom of our homepage to find the links.

you can book at any of the Premium Country Pub collection websites (subject to availability) online – following the ‘discover’ link from your chosen pub. 

For same-day bookings, you can reserve your table online before 10.30am for lunch and by 4pm for dinner. You can also book up to three months in advance of the date you want to dine. Just pop onto our "Book a table" page on their individual website, search and book, then await your confirmation email. Easy. If you're planning a big get-together or a special occasion, you might want to call the restaurant you have in mind. You'll find the phone number on the home and find us pages of each website.

To cancel an online booking, just click on the link in your booking confirmation email and follow the steps. Please try to give us as much notice as possible.

Please do contact the Premium Country Pub you visited to assist you further. Alternatively, you can contact our Guest Care Team here.

To find the open hours our pub please visit the website of the relevant pub and it will appear at the bottom of the page.

We take the needs and the equal treatment of all our guests extremely seriously. We have invested heavily in this area in recent years and are committed to ensuring our facilities and services are accessible to all in line with the Disability Discrimination Act 2004.

However, in some circumstances, often in smaller sites or perhaps in listed buildings, alterations are not possible. Therefore, alternative arrangements are put in place to assist disabled guests. For example, where a ramp can't be installed in an entry due to difficulties with planning permission, small temporary ramps may be provided. To be certain that the site you are visiting is practical for disabled access, we would always suggest that a guest contact the restaurant/pub beforehand.

Children are welcome at all times so there are no restrictions placed on how late they can dine with us.

Please visit the website of the pub you wish to visit and view the menu to see all of the prices,

Our allergens menu can be found here. Please see our current menu and talk to a team member about any specific dietary requests. Our chefs will do their best to accommodate you

Young guests are welcome and have their own special menu. Furthermore, highchairs are available on request, and our team members will store away prams or pushchairs for ease.

Should a guest look under the age of 21, then identification will then be asked for, of which only the following will be accepted:

✔ International passport 

✔ UK or European Union photo-card driving licence (full or provisional)

✔ Proof of age card with 'PASS' accredited hologram

Our Challenge 21 scheme is firmly embedded within the Company. In line with police guidance, our pub teams are fully trained to recognise and accept the above forms of ID.Our Challenge 21 scheme is firmly embedded within the Company. In line with police guidance, our pub teams are fully trained to recognise and accept the above forms of ID.

NOTE
By law it is an offence to sell alcohol to a person aged under 18. Anyone under the age of 16 years must be accompanied by an adult. As a retailer of alcohol, we are mindful of our duty of care to our customers, staff and the wider community. It is therefore Mitchells & Butlers' Company policy not to allow under 18s to consume alcohol on our premises under any circumstances.

We're delighted that you'd like to keep in touch. Simply visit your chosen pub’s website to sign up for all our latest news and offers.

Please ensure you have signed up to our newsletter and or app , please note that not all guests will receive the same offer at the same time.

Yes, you can use your voucher in any Premium Country Pub of your choice. Please do check the terms and conditions for your voucher as some exclusions may apply.

To stop receiving our news and offers via email, just click on the "unsubscribe" link, which can be found at the very bottom of every email we send to you.

It's great to hear that you're thinking of joining the team. See our jobs page for more info and links to our current vacancies https://www.mbcareersandjobs.com/premium-country-pubs-jobs

Due to the volume of requests we receive we are unable to deal with unsolicited supplier calls and emails. If you are interested in becoming a supplier please send your details in writing to - Procurement Department, Mitchells & Butlers, 27 Fleet Street, Birmingham, B3 1JP

Yes, we offer free Wi-Fi in all our venues just look for ‘Guest Wi-Fi’ this is provided by Sky.

Once you have located ‘Guest Wi-Fi’ just click on it and follow the on-screen prompts to connect. You’ll need to register to use Sky Wi-Fi, you can also opt in to receive marketing from us so we can tell you about all our fabulous deals and promotions!

Yes, you will need to register again, we will not transfer any accounts previously registered over to Sky Wi-Fi.

No, the good news is, you only need to register once and then assuming you use the same device you’ll be able to access Wi-Fi quickly next time. If you change device you will need to sign back in.

Legally we need to ask people to register some information about themselves before using the service (to comply GDPR). This information may be made available to authorities as required, but we won't share your details with any third-party companies.

The terms and conditions for using our free Wi-Fi internet service can be found on the landing page when you connect to the Sky Wi-Fi.

Premium Country Pubs gift cards are available to purchase online via the website of your chosen pub. If you order online, you can choose either a digital gift card received by email or you can send a physical gift card, delivered by post inside a greetings card with your own personalised message.

You can also buy physical gift cards from any of our pubs. Just pop into your nearest Premium Country Pub and speak to a team member.

Premium Country Pub’s gift cards (whether physical, or email) are valid at any Premium Country Pub in the UK as well as any other Mitchell’s & Butlers venue. You can search all available venues here.

You can credit our gift cards with any denomination of £5, up to the total value of £250 each.

Our gift cards are valid for 24 months from the later of the date a value was last loaded onto the card and the date that any value was last redeemed.

Email e-gifts can be sent to anyone with a valid UK email address.

Our gift cards can only be purchased by our guests who have a valid UK billing address.

After you've made payment you should receive an email detailing your order and confirming the delivery of your e-gift.

Get in touch with our team with your details and they'll respond to your query as soon as possible.

Just show the email (either on your smartphone or as a print-out) or text message, which will contain a unique gift code, to your server, who will then redeem it for you.

Not at all. If there is any remaining balance on your gift card, feel free to come back and spend it before the expiry date.

To check the balance on your gift card, please click here and follow the simple instructions.

Certainly. The easiest way is via this website https://business.mbdiningoutcard.co.uk/

Alternatively, you can contact the corporate gift card team on [email protected]

1. The gift card may not be exchanged for cash.

2. The gift card is not a cheque guarantee, credit, debit or charge card.

3. No change will be given but the balance can be used for future purchases.

4. We will not be held liable for lost or stolen cards - protect this as you would cash.

5. To check the balance of your gift card, please visit www.showmybalance.com and follow the simple instructions.

6. A gift card is valid for 24 months from the later of the date that any value was last loaded onto the gift card, or the date that any value on the gift card was last redeemed.

7. The gift card is valid at any Mitchell’s & Butlers venue in the UK.  You can search all available venues at www.thediningoutgiftcard.co.uk/. The gift card cannot be used (i) to make any online purchase (ii) at any moto or other Mitchell’s & Butlers franchise or (iii) at any site not managed by Mitchells & Butlers: please check with your server that the gift card can be used at the particular site before ordering.

8. Gift cards can be purchased with a minimum value of £5, up to a maximum of £250.

9. SMS and email gift cards should be treated as cash. If deleted, they will not be resent.

10. Premium Country Pub Collection Gift Cards may be paid for with a valid Debit or Credit Card, Google Pay and Apple Pay (we do not accept American Express). The costs of delivery for Physical Gift Cards will be as displayed to you on our website. eGift Cards will be delivered free of charge. The costs of delivery for Physical Gift Cards will be as displayed to you on our website. eGift Cards will be delivered free of charge.

11. Digital gift cards are valid either presented on a smart phone or printed out.

24. Gift cards can be used multiple times until all of the remaining balance is spent. You can check the balance of your gift card at https://www.showmybalance.com.

Please get in touch with our Guest Care Team by clicking here to find your pub’s feedback link.

Each of our restaurants makes its own decisions regarding charity and raffle prizes. Just contact the manager of your nearest pub to discuss it with them directly.

It is important to us that our pubs and pubs provide a safe, social and welcoming environment for all our guests. From time to time our pub teams may have to make a decision to bar an individual guest for the safety of our other guests and staff. These decisions are made at the manager's discretion, at a local level and we support their right as responsible license holders to make such decisions. Consequently all decisions are final and cannot be appealed centrally via our Retail Support Centre.

We welcome all breast feeding mothers into our businesses.

Some of our restaurants do operate a parking system which will be indicated by signage in the car park, however if unsure please check with restaurant on arrival.

If you have received a car parking fine, please contact the car parking company directly using the information on the fine that you have received. Alternatively, get in touch with our Guest Care Team via our enquiry form.

Please contact the pub/restaurant directly prior to your visit.

We allow guide dogs and assistant dogs into our businesses. Many of our pubs/restaurants allow dogs in their garden areas, but please check with the business before you visit to avoid disappointment.

For the comfort of all our guests Mitchells & Butlers do not allow the use of electronic cigarettes within our premises. Although we realise that the fumes are just vapours and non-harmful this is not clearly understood by everyone and can lead to confusion for others. Therefore, to prevent this, we request that guests do not use this product in our premises.

If you have feedback regarding a recent visit to one of our pubs you can click here to find your pub’s feedback link.